Privacy Statement

Scope

This statement applies to Platinum Bonds Insurance Agency website visitors and customers in the United States. It is practical website and service information, not a replacement for notices required by a specific insurance or surety transaction.

Information we may collect

We may collect contact details, business details, bond requirement information, messages, Ava chat or intake prompts when enabled, uploaded or submitted application materials, invoice references, payment-status information, and website data such as browser, device, pages viewed, campaign referral, cookie identifiers, and approximate location derived from IP address such as state or region.

How information may be used

• To answer questions, support surety bond applications, and communicate next steps.
• To route requests to the right bond category, application workflow, surety market, or service team.
• To use approximate IP-based location, such as state, to suggest relevant bond types or state-specific bond searches. This is used for general location suggestions, not precise GPS tracking.
• To operate login, payment, forms, Ava/AI assistant features, analytics, advertising measurement, security, and fraud-prevention tools.
• To improve public pages, FAQs, articles, ad landing pages, customer support, and website performance.
• To meet legal, regulatory, underwriting, accounting, compliance, and recordkeeping obligations.

Location-based bond suggestions

When available, we may use your IP address to estimate a general location such as state or region. Ava and our intake tools may use that general location to suggest common bond types or state-specific bond searches. This location estimate is approximate and is not used as a substitute for the state, obligee, or bond details you provide in an application.

California privacy note

For California visitors, IP-based general location may be treated as personal information under California privacy law. We use this approximate location to support website functionality, bond type suggestions, application routing, security, analytics, and service improvement. It is not used to determine eligibility or pricing by itself.

Sharing

Information may be shared with surety companies, underwriters, service providers, payment processors, analytics or advertising providers, professional advisors, regulators, or other parties when needed to provide service, complete a transaction, comply with law, or protect rights and security.

Ava and AI-assisted features

Ava is intended to help organize public-facing questions and application intake. Do not submit sensitive information unless the form or workflow asks for it. AI-assisted features may be logged and reviewed to improve quality, safety, and service.

Your choices

You may contact us to request access, correction, or deletion where applicable. Some records may need to be retained for legal, underwriting, compliance, fraud-prevention, accounting, or business reasons.

Contact

Platinum Bonds Insurance Agency, 15615 Alton Parkway, Suite 450 Irvine, CA 92618. CA LICENSE# 0E75926. Phone: (866) 409-2477. Email: CustomerService@PlatinumBonds.com.